Refund Police

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED, undamaged and in the same condition that you received it. It must also be in the original packaging.

ONLY SUCH GOODS ARE TAKEN INTO CONSIDERATION FOR RECLAMATION.

If you would like to return an item, please send us an e-mail on info@sophorahome.com within 7 days from receiving your order. Please put “Return request” in the subject line. In detail describe the reason for returning the order. In case that you received a damaged or faulty product, please attach photographs of the product to your message. Note that items that are returned to us without prior notice by e-mail will not be eligible for a refund.

The return shipment costs need to be covered by the customer. Please send back the items in their original packaging. You will receive your refund within 14 days from the day we have received the returned item(s). If the items are not received in their original packaging  , UNUSED, undamaged and in the same condition as when you first received them, deductions to the refund may be made.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

NOTE: By confirming the order, by clicking the ORDER button, you agree to the terms of the complaint

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